Policies

All Nevron products are delivered as ESD (Electronic Software Distribution) via e-mail and through the customer account on Nevron.com.

Through your Nevron account,l you will be able to:

• Download Nevron product installations from anywhere at any time
• View all of your orders and their status
• View the list of your licenses and subscriptions
• Access Nevron customer support center

You must log in to your Nevron account when placing an online order. If you are not currently logged-in, you will be prompted to Login or Register for an account. After you place your order, your account will be automatically updated.

You should receive two e-mails:
One of the e-mails will be from Nevron Customer Service with the subject: "Thank you for purchasing Nevron products - activate your licenses". It will confirm that you have placed an order and the order status.

You will also receive an e-mail from Nevron Sales with subject: "Nevron Software LLC Customer Receipt/Purchase Confirmation" for the order's successful transaction confirmation.

Our sales team reviews all orders. Please allow one business day (up to 24 hours) for purchase order processing time. If you don't receive your license details within 24 hours, or if you need any assistance with the ordering process, please contact us with your details:: Nevron Sales

We make refunds only in case a credit card was stolen and used to purchase a Nevron product license. Nevron is very proud of the quality of our pre-sales support:

• All of our evaluation versions are fully functional.
• We are providing 60-day evaluation versions so you can fully test the products.
• You can request an evaluation period extension from Nevron Sales
• Each product is well documented and has a wealth of support resources to aid you during the evaluation.
• During the evaluation period, users can ask unlimited questions regarding our products to help them decide whether our products suit their needs.

If, however, there are any specific issues and you request a refund, you should write to Nevron Sales nd provide detailed information on what exactly is the case and what you don't like in our product(s) and services. We will process the refund ASAP.