Nevron Technical Support

Technical Support
Nevron support service provides guidelines and explanations for the built-in features of Nevron products. The purpose of the Nevron support service is to ensure that you’re using the complete control’s functionality and to help you integrate the controls inside your projects.

• Setup and configuration instructions.
• References to existing resources and code samples that demonstrate the uses of the product.
• Clarification of product compatibility with listed system environments and requirements.
• Guidelines to the product and tools that provide proper solutions for their specific goals
• Assistance in troubleshooting, diagnosing errors, and submitting errors related to Nevron products to the development team.

Custom Development
Issues and problems with products that are not set up according to Nevron’s documentation and requirements are considered custom development. This includes the following:

• Additional assistance regarding implementing custom use-case scenarios that are not part of the originally intended product usage.
• Providing assistance related to general development tasks, general programming knowledge, algorithms, data structures, and design.
• Code conversion and translation to and from different programming languages that are not part of the control’s documentation and/or examples.
• Porting code from competing software vendors.
• Bug fixing and code review.
• Developing proof of concept (POC) applications.

A comprehensive explanation of the source code implementation or guidance on how to modify or override a source code to achieve a specific custom behavior falls within the scope of custom development.

Technical Support
In investigating an issue related to Nevron products, our support staff will first try to isolate and replicate the problem. If the problem is confirmed to be a bug within a Nevron product, we will strive to develop a workaround and/or publish a hotfix resolving the issue as soon as possible. This is included in the Technical Support.

Custom Development
Developing a solution for functionality different from the built-in behavior of the Nevron products is considered custom development. Debugging customers’ or third-party programming code and addressing the issues from external assemblies, libraries, or services is also a form of custom development.

Technical Support
Nevron Technical Support diagnoses and confirms performance issues. To request optimization/performance improvement, users must isolate the issue to a running sample and provide steps for replication. If the performance issue can be addressed with existing product functionality, the assessment and recommendations to achieve the performance improvement are part of the Technical Support.

Custom Development
Code performance analysis and optimization of third-party code and providing a custom-tailored implementation for performance issues fall within the scope of custom development.

Technical Support
General guidelines regarding product installation and configuration are part of the technical support. During a web meeting, the technical support team can investigate complex issues in a specific environment. Before a web meeting, users have to provide additional information, such as issue descriptions and relevant code.

Custom Development
Custom code analysis, product training, and guiding programming practices, or perform optimization over web meetings as a part of custom development services.